FAQ

Do I need to register to place an order?

No, you can simply place an order on our store and add in your shipping details

Can I change my order once I have placed it?

Yes you can change / cancel your order provided we haven’t sent you a shipping confirmation email. Simply contact us at enquiries@deviantanddandy.com and we’ll help you through the process.

How long will it take for me to receive my order?

We aim to get your order packed and with our shipping company next day. From there it will take up to a couple of days to get to you, but could arrive next day. 

How do I track my order?

We will send you a confirmation email once your order has been collected by DHL and a text message the day of your delivery.  

What happens if I haven’t received my order?

If you haven’t received your order simply contact us at enquiries@deviantanddandy.com and we’ll look into it for you. Shipping internationally can be a bit slow, so you might just have to be a bit patient.

Do you ship to the US?
We would love to, but unfortunately not. We just can’t guarantee you’ll get your order in a reasonable amount of time (or at all).

What do you charge for delivery?

United Kingdom

Delivery - £5.00 per parcel
Free delivery on orders over £60

Europe (Signed)
0.0 kg – 25.0 kg
£20.00

Standard Shipping (Norway)
0.0 kg – 25.0 kg
£35.00

Standard Shipping (Scandinavia – Denmark, Sweden, Finland)
0.0 kg – 25.0 kg
£20.00